Santander has announced it will cut branch opening hours from July.
The changes mean branches will operate from 9.30am to 3pm on weekdays, instead of until 4.30pm. The bank said branch staff will still be available for pre-booked face-to-face appointments between 3pm and 5pm, if customers need support that cannot be provided through alternative channels or earlier in the day.
A handful of branches situated in shopping centres will be excluded from the changes. Santander said the number of customers using its branches fell by a third (33%) over the two years before the coronavirus pandemic, and a further 50% in 2020 and 12% in 2021.
