Santander dragging its heels over fraud stopped me getting a mortgage

Santander said it would investigate fraudulent account and offered £100 after reader had been refused a mortgage as a result of the arrears. Photograph: Sergio Moraes/Reuters

In December last year I noticed on my credit file that a Santander account had apparently been opened in my name by someone else.

I contacted Santander to alert it and it said it would investigate. Then in February of this year I saw a £15,000 loan had also been taken out in my name. Again I alerted Santander and, again, it said it would investigate.