Customers of Santander have been left fuming after "technical problems" saw online payments delayed. Payments in and out of accounts have been affected by the issues overnight and into this morning.
On Thursday night anybody logging on to Santander's online services was greeted with an error message. It has meant that payments such as wages have not landed in some people's accounts, while others have complained of not being able to pay bills on time, reports the LiverpoolECHO.
It led to many customers complaining about the problems via social media. One said: "Finally my wages have gone in but a standing order hasn't left my account." Another added: "I have bills to pay and I will be getting charged if I don’t pay on time. This is ridiculous. Compensation is necessary."
A third said: "Need to authorise a payment for my online food shop. Two children to feed, get this sorted." While another angry customer commented: "How am I supposed to feed me kids."
In a statement released on social media last night, a spokesperson for Santander UK said: "We're aware some customers are experiencing issues accessing our services and are investigating the issue as a matter of urgency. We're sorry for the inconvenience caused and will provide further updates shortly."
Providing an update this morning, they added: "Some technical problems with our services overnight have caused delays to some incoming and outgoing payments. These payments will be processed during today so please check your account for details. We are sorry for any inconvenience."
