Santander is cutting its branch opening hours from July in what it says is a response to long-term trends in customer behaviour.
The changes mean branches will operate from 9.30am to 3pm on weekdays, instead of until 4.30pm. The bank said branch staff will still be available for pre-booked face-to-face appointments between 3pm and 5pm, if customers need support that cannot be provided through alternative channels or earlier in the day.
The bank said the number of customers using its branches fell by a third (33%) over the two years before the coronavirus pandemic, and a further 50 per cent in 2020 and 12 per cent in 2021.
The changes will take place from July 18 and Santander said there will be no branch closures as part of the changes, adding that all of its 450 sites will remain open every weekday.
There will also be no compulsory redundancies or a reduction of employee working hours as a result.
The bank plans to beef up its telephone support for customers and said branch staff will be trained to help on the phone alongside their current face-to-face roles.
The shake-up will also see 316 branches move from being open from 9.30am to 4pm on Saturdays to operating a half-day service, closing at 12.30pm.
However, face-to-face appointments can still be made at these branches until 4pm.
Meanwhile, 76 branches will retain their current half-day opening hours on a Saturday, and 58 sites will remain closed on a Saturday.
The bank said the changes reflect a thorough review of when customers use its branches.
Richard Owen, head of branches at Santander, said: "These changes will enable us to maintain our existing branch network while providing significant additional capacity to help customers who want to talk to us by phone.
"We have seen a continuing reduction in branch usage over several years, both before and since the peak of the pandemic, with many customers preferring to transact digitally or contact us by phone.
"We want to make sure we have the right mix of channels to help our customers however they choose to bank with us."
Santander said it will be writing to regular branch customers to explain the new opening hours and to offer support.
Full list of Santander branches reducing Saturday opening hours
More than 300 Santander branches will move from being open from 9.30am to 4pm on Saturdays to operating a half day service, closing at 12.30pm.
Scotland
- Aberdeen
- Ayr
- Cumbernauld
- Dumfries
- Dundee
- Dunfermline
- East Kilbride
- Edinburgh
- Elgin
- Glasgow Argyll Street
- Glasgow Byres Road
- Glasgow Newton Mearns
- Glasgow Rutherglen
- Paisley Perth
-
Stirling
Rest of UK and Ireland
- Abingdon
- Altrincham
- Andover
- Armagh
- Ashford
- Ashton-Under-Lyne
- Aylesbury
- Ballymena
- Banbury
- Bangor, Wales
- Bangor Main Street, Northern Ireland
- Barkingside
- Barnet
- Barnsley
- Barnstaple
- Barrow
- Basildon
- Basingstoke
- Bath
- Bedford
- Belfast
- Beverley
- Bexleyheath
- Billericay
- Birkenhead
- Birmingham King's Heath
- Birmingham Union Street
- Bishops Stortford
- Blackburn
- Blackpool
- Bluewater Park
- Blyth
- Bognor Regis
- Bolton
- Borehamwood
- Bournemouth
- Bracknell
- Bradford
- Braintree
- Brent Cross
- Brentwood
- Bridgend
- Bridgwater
- Brighton
- Bristol, The Galleries
- Bristol Kingswood
- Brixton
- Bromley
- Burgess Hill
- Burnley
- Burton Upon Trent
- Bury St Edmunds
- Bury
- Camberley
- Cambridge
- Camden Town
- Canterbury
- Canvey Island
- Cardiff
- Carlisle
- Chatham
- Chelmsford
- Cheltenham
- Chester
- Chesterfield
- Chichester
- Chippenham
- Chorley
- Christchurch
- Cirencester
- Clacton
- Clapham Junction
- Colchester
- Colwyn Bay
- Cookstown
- Coventry
- Crawley
- Crewe
- Croydon George Street
- Croydon North End
- Darlington
- Dartford
- Derby St Peters Street
- Derby Market Place
- Didsbury
- Doncaster
- Dover
- Downpatrick
- Dudley
- Dunstable
- Durham
- Ealing
- East Ham
- Eastbourne
- Eastleigh
- Edgware Road
- Edgware
- Eltham
- Enfield
- Epsom
- Evesham
- Exeter
- Falmouth
- Fareham
- Farnborough
- Farnham
- Finchley
- Folkestone
- Formby
- Gateshead Metro
- Glengormley
- Gloucester
- Golders Green
- Gosport
- Gravesend
- Greenford
- Grimsby
- Great Yarmouth
- Guildford
- Halifax
- Hammersmith
- Harlesden
- Harlow
- Harrogate
- Harrow
- Hartlepool
- Hastings
- Hemel Hempstead
- Hereford
- Heswall
- High Wycombe
- Hoddesdon
- Holloway
- Hornchurch
- Horsham
- Hounslow
- Hove
- Huddersfield
- Hull
- Huntingdon
- Ilford
- Inverness
- Ipswich
- Islington
- Keighley
- Kendal
- Kensington
- Kettering
- Kidderminster
- Kilburn
- Kings Lynn
- Kingsbury
- Kingston
- Kirkby
- Lakeside
- Lancaster
- Larne
- Leamington Spa
- Leeds Briggate
- Leicester Clocktower
- Leigh
- Leighton Buzzard
- Lewisham
- Lincoln
- Lisburn
- Liverpool Allerton Road
- Liverpool Lord Street
- Liverpool Old Swan
- Llanelli
- Londonderry
- Loughborough
- Loughton
- Lowestoft
- Lurgan
- Luton
- Lytham St Annes
- Macclesfield
- Maidenhead
- Maidstone
- Maldon
- Manchester Piccadilly Gardens
- Mansfield
- Middlesbrough
- Milton Keynes
- Morpeth
- Neath
- Newark
- Newbury
- Newcastle
- (City of) Newport, South Wales
- Newport, Isle of Wight
- Newry
- Newton Abbot
- Newtownards
- Northallerton
- Northampton
- Northwich
- Norwich
- Nottingham
- Oldham
- Ormskirk
- Orpington
- Oswestry
- Oxford
- Palmers Green
- Peckham
- Peterborough
- Plymouth
- Pontefract
- Pontypridd
- Poole
- Portsmouth
- Preston
- Pudsey
- Ramsgate
- Rayleigh
- Reading
- Redditch
- Retford
- Richmond
- Rochdale
- Romford
- Rotherham
- Rugby
- Ruislip
- Salisbury
- Scarborough
- Scunthorpe
- Sevenoaks
- Sheffield Fargate
- Sheffield Meadowhall
- Shipley
- Shirley
- Shrewsbury
- Sittingbourne
- Slough
- Solihull
- Southall
- Southampton
- Southend
- Southport
- Spalding
- St Albans
- St Austell
- St Helens
- Stafford
- Staines
- Stamford
- Stevenage
- Stockport
- Stockton
- Stoke On Trent
- Stourbridge
- Stratford London
- Streatham
- Sunderland
- Surrey Quays
- Sutton
- Sutton Coldfield
- Swansea
- Swindon
- Tamworth
- Taunton
- Telford
- Tonbridge
- Tooting
- Torquay
- Trowbridge
- Truro
- Tunbridge Wells
- Urmston
- Uxbridge
- Wakefield
- Wallington
- Walsall
- Walthamstow
- Warrington
- Washington
- Waterlooville
- Watford
- Wellingborough
- Wembley
- West Bromwich
- Weston-Super-Mare
- Whitehaven
- Widnes
- Wigan
- Willerby
- Wimbledon
- Winchester
- Woking
- Wolverhampton
- Wood Green
- Woolwich
- Worcester
- Worksop
- Worthing
- Wrexham
- Yeovil
- York
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