Santander is cutting its branch opening hours from July in what it says is a response to long-term trends in customer behaviour.
The changes mean branches will operate from 9.30am to 3pm on weekdays, instead of until 4.30pm. The bank said branch staff will still be available for pre-booked face-to-face appointments between 3pm and 5pm, if customers need support that cannot be provided through alternative channels or earlier in the day.
The bank said the number of customers using its branches fell by a third (33%) over the two years before the coronavirus pandemic, and a further 50 per cent in 2020 and 12 per cent in 2021.
