The numbers tell a sobering story of Southwest Airlines' holiday collapse: thousands of flights abruptly canceled, and thousands upon thousands of travelers stranded for days in airport terminals.
But what the stats can't convey is the misery, anguish and utter confusion among the desperate travelers caught in that dystopian tableau — and the heartbreak of families whose Christmas was without loved ones trapped in the vortex of nature's fury and the airline's incompetence.
I know, because our family was one of them. And my Christmas won't start until my youngest daughter walks in the door.
