Royal Mail has warned customers not to attempt to send items overseas as it experiences “severe service disruption” to its international export services following a cyber incident. A statement from the company said it was temporarily unable to despatch export items including letters and parcels abroad.
Royal Mail said: “We have asked customers temporarily to stop submitting any export items into the network while we work hard to resolve the issue. Some customers may experience delay or disruption to items already shipped for export.
“Our import operations continue to perform a full service with some minor delays. Our teams are working around the clock to resolve this disruption and we will update customers as soon as we have more information.
“We immediately launched an investigation into the incident and we are working with external experts. We have reported the incident to our regulators and the relevant security authorities. We would like to sincerely apologise to impacted customers for any disruption this incident may be causing.”
A National Cyber Security Centre spokesman said: “We are aware of an incident affecting Royal Mail Group Ltd and are working with the company, alongside the National Crime Agency, to fully understand the impact.”
The National Crime Agency confirmed it is also looking into the incident. An Information Commissioner’s Office spokesperson said: “Royal Mail has made us aware of an incident and we will be making inquiries.”
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