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Paul Simmonds, Strategy & International Business Group, Warwick Business School, University of Warwick

Royal Mail’s delivery pledges have changed. Here’s what the company could look like in future

Andriy Blokhin/Shutterstock

The last few months have been busy for Royal Mail. In late April, Czech businessman Daniel Kretinsky’s EP Group acquired its parent company, International Distribution Services, for £3.6 billion – a value well below the May 2021 peak of £6 billion.

Then, regulator Ofcom announced that from July 28 there would be changes to a regulatory framework called the universal service obligation (USO). This effectively determines delivery standards for Royal Mail – and has been seen as a major barrier to its profitability. The company, which was privatised in 2013, made an adjusted operating loss of £348 million in 2023-24 (and £419 million in 2022-23).

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