Residents across Bristol are saying they are experiencing postal delays.
Royal Mail said it has experienced delays in some parts of the city due to high levels of sickness absence and Covid related self-isolation.
The postal service has apologised to customers for any inconvenience experienced and said it has been working hard to get levels of service back to normal as soon as possible.
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A Southmead claimed she hadn't received any letters come through since December 30.
She said she is waiting for a hospital appointment letter and insurance documents, adding: "We are sure there must be other people waiting to receive a date for hospital appointments, which they could miss because they have not had the letter."
A Cotham resident said that, until Friday, she hadn't had any post since new year.
She said: "On Friday I finally had some delivered, but I know it's not all of it as I'm expecting a wedding invite which was posted first class January 5!
"My neighbours have also said they are missing packages from before Christmas too
"It's a very frustrating situation, I could be missing important pieces of post and not have a clue."
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One resident took to social media to express her concerns.
She said: "Royal Mail seem to have gone completely to ground in Bristol.
"Haven’t seen a postie in days and likewise parcels seem to have got stuck somewhere."
And another one said: "My post has also been very patchy in Bristol. I had cards posted first class on December 16 and 17 arrive January 4 and 5.
"Having said that I ordered a pack of LFTs yesterday and they have just arrived by Royal Mail."
What Royal Mail have said
A Royal Mail spokesperson said: “The vast majority of mail is delivered safely and on time. We aim to deliver to all addresses we have mail for, six days a week.
"In some areas of Bristol, we have been experiencing some delays to service due to high levels of sickness absence and Covid related self-isolation.
"We would like to apologise to customers for any inconvenience experienced. We have been working hard to get our levels of service back to normal as soon as possible.
"Anyone who has concerns over the delivery of their mail should contact the Royal Mail customer service team on 03457 740 740 or via the Royal Mail website www.royalmail.com.
"Every item of mail is important to us. We continue to remind colleagues that the delivery, collection and processing of letters and parcels should be treated with equal importance.”
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