Royal Mail has come under attack from a group of MPs, who have accused the company of failing to deliver letters six days a week, and prioritising parcel deliveries.
The MPs, from the Business, Energy and Industrial Strategy Committee (EIS), said the company had "systematically failed to deliver" letters from Monday-Saturday, putting it in breach of its Universal Service Obligation (USO). Royal Mail has now been referred to Ofcom to investigate.
The committee was also critical of Royal Mail boss Simon Thompson, who they accused of giving "not wholly accurate" answers to the questions the MPs asked him about the use of technology to track and discipline workers, saying they "did not believe that such widespread errors could happen without direct or indirect approval of management".
