Get all your news in one place.
100’s of premium titles.
One app.
Start reading
Daily Record
Daily Record
World
Reem Ahmed & Sophie Halle-Richards & Hannah Mackenzie Wood

Restaurant worker left in tears after being 'degraded by group of arrogant diners'

A restaurant worker has spoken out after she was was reduced to tears by a table of 'arrogant' customers after they "humiliated" and treated her "like c***".

Lily O'Connor claims the wealthy diners - who left Cora in Pontcanna, Cardiff, without tipping her - told her that to make a "living" salary, she should be working every single night of the week, Manchester Evening News reports.

Over the course of their three hour meal, the 22-year-old said the party repeatedly tried to degrade her for simply doing her job while she served them.

Speaking of one of the guests' behaviour, the front of house manager told MailOnline: "He used humiliating tactics, trying to degrade me for the job I love doing.

Lily O'Connor with restaurant owner Lee Skeet. (MEN)

"He was saying: 'How do you make a living?' at this and 'Why don't you work seven nights a week?' It was upsetting - I had put up with that demeaning attitude while I served them seven courses."

Lee Skeet, who trained under Gordon Ramsay and runs Cora, called the party out on social media and accused them of "inappropriate behaviour."

He even offered to repay their £1,000 bill back to them minus the £100 tip he said should have been left for his employee.

Restaurant owner Lee Skeet (Wales Online/Rob Browne)

Lee and Lily say just one of the six men at the table is to blame for picking on her because she was a young woman.

Lily, who worked in the hospitality industry for five years, said she doesn't want to 'name and shame' anyone but that there 'is a point to be made about hospitality workers and the way they are treated'.

Taking to Twitter, Mr Skeet shared screenshots of the email he had sent to the head of the party, branding the diners "rich people who think they treat people like c***".

He ordered them to "never come back to my restaurant" after saying they had mistreated the staff member.

The top chef wrote: "I wanted to firstly thank you for choosing my restaurant for your meal tonight and I understand you had the biggest bill we've ever had on one table here. Unfortunately, throughout the evening I was made aware that your party's behaviour was inappropriate towards Lily, who runs front of house.

"She has told me that, as a 22-year-old girl, she was talked down to, disrespected and touched unwantedly by members of your group. I have spent the last hour having conversations with her that break my heart, make me feel like a s*** employer and a terrible dad having my own daughter.

"Please provide your bank details and I will refund your entire bill of £1,000, minus £100 that I believe you should have tipped Lily, which I will pay directly to her as you left no tip. I would thank you to never come back to my restaurant. Lily means a lot more to me than money. I also think you should assess the people you surround yourself with."

But he later said he changed his mind and was giving the entire £1,000 bill to his staff member. "I don't really want that money. [My waitress] probably deserves it for putting up with them," he said, and added that he had not had a response from the diner.

Followers of the chef flocked to support his decision and condemn the behaviour.

Mr Skeet trained under Marcus Wareing and Gordon Ramsay and previously headed up the kitchen at a Michelin-starred Hedone in London before his cooking career came to a halt for four years when he was the victim of a hit and run accident.

He opened his first permanent restaurant, Cora, in Cardiff in January following a sell-out run of pop-ups and supper clubs at his flat in Cardiff Bay.

Located above Pontcanna’s Cafe Milkwood, it comprises just 12 seats and Mr Skeet hopes it will eventually secure Cardiff's first Michelin star.

Don't miss the latest news from around Scotland and beyond - Sign up to our daily newsletter here.

Sign up to read this article
Read news from 100’s of titles, curated specifically for you.
Already a member? Sign in here
Related Stories
Top stories on inkl right now
One subscription that gives you access to news from hundreds of sites
Already a member? Sign in here
Our Picks
Fourteen days free
Download the app
One app. One membership.
100+ trusted global sources.