A Michelin-star restaurant has issued a response to a complaint after would-be diners were slapped with a €250 (£215) for cancelling their meal at 30 minutes' notice - when their child needed to be taken to hospital in an emergency.
The owner of Bastion, located in Kinsale, County Cork, Ireland, said they wished to clarify the matter after it was accused of taking the sum from the customer's card, CorkBeo reports.
Addressing the complaint directly in writing, co-owner Helen McDonald explained that the acclaimed establishment "did not charge you for nothing", adding "we charged you sir because you gave us 30 minutes' notice for a cancellation for two people and your table sat there empty all night with all the food that was prepared for you and your wife put in the bin".
