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The Hindu

National

Lalatendu Mishra

Soon, AI will let you make a UPI payment using voice

UPI RBI Shaktikanta Das India NPCI

In a move to make United Payments Interface (UPI) more user-friendly and to increase its popularity, the Reserve Bank of India (RBI) has proposed incorporating Artificial Intelligence-powered conversational features on UPI, to enable digital payments through voice commands.

The RBI has also announced plans to enhance the transaction limit for small-value digital payments in offline mode from ₹200 to ₹500 with the overall limit being retained at ₹2,000 per payment instrument to contain the risks associated with relaxation of two-factor authentication.

“As AI is becoming increasingly integrated into the digital economy, conversational instructions hold immense potential in enhancing ease of use, and consequently reach, of the UPI system. It is, therefore, proposed to launch an innovative payment mode viz., ‘Conversational Payments’ on UPI,” RBI Governor Shaktikanta Das announced on Thursday.

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