High-end PC builder Puget Systems released records showing that its current failure rate of 13th- and 14th-generation Intel processors is a little over 2%, while systems it has shipped with AMD Ryzen 5000 and 7000 chips have a little over 4% failure rate. However, numerous caveats apply, which we'll cover below. This isn’t the data we expected, especially with Intel’s instability woes currently making the headlines. The data stands in stark contrast to other reports from game developers that have cited from 50% to 100% failure rates for Intel chips in their environments. Surprisingly, Puget's data also points to much higher failure rates for Intel's 11th-Gen chips.
Puget released the information as part of its announcement that it will extend its Intel system warranty to three years. Intel has already announced that it will extend its chip warranty for the boxed (retail) 13th- and 14th-gen processors by two years, bringing most of its chips to a five-year warranty (exceptions apply). However, Intel hasn't been specific about warranty increases for its tray processors (the chips sold for OEM systems like Puget's). Intel has said that customers with pre-built systems should contact their OEM. As such, it's possible that Puget's announcement of its extended warranty might foreshadow pending announcements from other vendors.
