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Liverpool Echo
Liverpool Echo
World
Robson McCallister & Gemma Jones

Pub hits back at customer's carvery complaint with genius five-word response

Google Nikki White Swan

A pub has hit back after a customer complained about having to wait 15 minutes for a carvery.

The customer, known as Nikki, left a review online stating that she was unhappy after she had to wait for her carvery, having already ordered ahead to collect. She had visited The White Swan in Wythall last month but was so unhappy with her experience that she decided to share it online.

Most reviews online are positive and the business has a rating of 3.8 based on 1,170 independent reviews on Google. Visitors tend to compliment the food and the staff, with one review reading: "The food and service were excellent and the staff were so friendly and welcoming, we will be returning next week for our dinner."

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