A pub delivered a simple response to a customer complaining about having to wait 15 minutes to pick up a carvery.
The reviewer, known as Nikki, took to Google to share her thoughts after visiting The White Swan in Wythall, Birmingham last month.
She was left unhappy after having to wait for her carvery, despite having already ordered ahead to collect.
Nikki wrote: "Ordered a carvery for collection which by definition should mean you show up at the collection time and ‘collect’ your order.
"Not be told to join the carvery queue, wait 15 minutes only to be given a flimsy plastic container with the last fatty bits of beef left from a joint and point blank refusal to change it for a fresh joint, the container to be covered by a flimsy bit of cling film and handed to you with a container to go and get your own gravy - that’s it.
"No bag to transport your ‘collection’, food isn’t even in a proper leak/spill proof container of some sort, oh and the roast potatoes that were paid for were missing. Terrible place.
"Shocking service. You can get far better for your money elsewhere."
The owner of The White Swan, which has a rating of 3.8 based on 1,171 reviews, responded to the complaint with just five words, reports Birmingham Live.
They replied: "Thank you for your review."
Many customers have also left positive reviews of the pub, with one recently writing on Tripadvisor: "Very good range of drinks only popped in for a drink but the food smelled delicious, so will definitely be trying the food next visit."
Another said: "My family and I visited The White Swan for Sunday dinner today.
"The food and service were excellent and the staff were so friendly and welcoming, we will be returning next week for our dinner."
A third added: "I always have the carvery. Excellent service."
Others also praised its Sunday roast, saying: "Carvery lunch for a party of 19 ex-works colleagues. Party size confirmed in advance with the manager (Chris).
"Area set aside for us, good choice at the carvery and food excellent value for money."
While a fifth wrote: "Very welcoming and lovely atmosphere. Food was good value for money, quality excellent. Staff very helpful and pleasant.
"The gentleman who looked after us was pleasant and very professional. Would recommend."
