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Liverpool Echo
Liverpool Echo
National
Abigail Nicholson

Pontins cancel woman's £369 birthday trip after overbooking site

Pontins

A woman has claimed Pontins are refusing to give her a refund after they "overbooked" the site where she was supposed to be staying.

Jacqui Henry, 42, from West Derby, decided to book for her and seven other people to stay at Pontins in Ainsdale for a long weekend at the start of November. The holiday cost £369 in total for two chalets, but it wasn't until three weeks before that Jacqui reportedly received a call from Pontins to say they had overbooked the site that weekend.

The company reportedly apologised and gave Jacqui three options to resolve the issue.

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