Every customer deserves to be treated with respect. And though many companies try to do this, some of their business decisions are controversial, raise eyebrows, and make you wonder who they’re truly meant to serve.
Passenger Erika DeBoer has recently gone viral online after calling out Southwest Airlines for its new policy, which left her furious. With the change in guidelines, the airline urges ‘customers of size’ to proactively buy a second seat. What’s more, the airline can demand that these passengers purchase an extra seat right before their flight. Scroll down for the full story and the internet’s remarks.
