AI integration has probably made its way into the restaurants you regularly order from without you even noticing.
Voice AI ordering at drive-thrus, chatbots tasked with handling reservations, and smart kitchen technology aiding food preparation are among the many ways AI tools have become more integral to the restaurant industry. In the case of a Pizza Hut franchisee, they’re none too pleased with the way AI has been implemented into their daily operations and have been disgruntled enough to file a lawsuit against the very company that forced them to use it.
