People find responses from artificial intelligence (AI) to be more compassionate and understanding than those from human mental health experts, a new study shows. The finding again demonstrates that AI can outperform humans in fields in which we've long assumed only people with shared experience are good at.
In the study, published Jan. 10 in the journal Communications Psychology, scientists conducted a series of four experiments to find out how 550 participants rated empathetic responses for compassion and responsiveness generated by AI versus those from professionals. Specifically, the participants gave information about personal experiences and then assessed the answers for compassion, responsiveness and overall preference.
