A woman says she was denied boarding for a cruise she'd paid more than £3,000 for because of a passport rule. Christine Bentham, 67, had travelled to Southampton to board the Baltic cruise with her husband John, 76.
They were joining her brother and sister-in-law, both 74, on what was supposed to be an exciting holiday. But excitement turned to huge disappointment when Christine was told her passport was invalid despite, she says, checking online 10 days earlier.
Christine had checked that her passport had six months' validity left on it for travel to Europe. However, she said she was not aware that passport also had to be less than 10 years old. This meant she was turned away from a holiday that had cost £3,198.
