Hundreds of TUI passengers who had been waiting in the airport for eight-hours to board a delayed plane were sent a text message telling them the flight had been cancelled. Passengers attempting to take the TUI flight waited four hours to get through security and check-in followed by four hours 'waiting for a pilot'.
Helen was attempting to travel to Kos with her husband and teenage daughter on the flight from Manchester Airport. She said: "Everyone got a text from TUI saying their holidays have been cancelled and to go home. The check-in girls knew nothing, we found out before they did. And they were left to deal with hundreds of passengers complaining, a full flight's worth.
"The police had to come in and make an announcement, a holidaymaker was arrested and was in handcuffs. We have had to go back through security, show our passports, even though we'd never left the airport."
