- Customer service and marketing are AI’s biggest use cases in retail
- Inventory management and supply chain are a big focus looking ahead
- AI maturity is actually very low – this is a largely untapped and poised for big growth
More than two in three (70%) retailers are piloting or have partially implemented agentic AI with as many (71%) expecting the tech to help improve operational efficiency as soon as next year, according to a new Fluent Commerce report.
