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The Guardian - UK
The Guardian - UK
Business
Miles Brignall

Openreach kept us waiting nine months to install broadband

Openreach Sky
BT Openreach engineer up a pole working on a line in rural Norfolk countryside
Openreach often faces capacity and wiring problems with installing broadband on behalf of providers. Photograph: SJ Images/Alamy

We are desperate. We have been waiting for Sky and Openreach to install broadband at our Sussex home, and are starting to despair about whether it will ever happen.

The property is a recent conversion of an agricultural building, and while there is broadband to the neighbouring properties, there is none to our building.

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