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Windows Central
Windows Central
Technology
Kevin Okemwa

Only 3.3% of Microsoft 365 users pay for Copilot despite billion-dollar investments — while CEO Satya Nadella assures that it's "becoming a true daily habit"

Microsoft CEO Satya Nadella on a Microsoft Copilot background.

Microsoft CEO Satya Nadella recently indicated that Copilot's user base has grown “nearly 3x year-over-year” during an earnings call, including AI chats, the news feed, search, browsing, shopping, and “integrations into the operating system.” It's unclear how much revenue the company is actually generating from the offering.

However, a new report suggests that only 3.3% of Microsoft 365 and Office 365 users who interact with Copilot Chat actually pay for it (via The Register). In contrast, Microsoft spent a whopping $37.5 billion on its AI-themed efforts, according to the company's latest financial earnings report for FY26 Q2.

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