Angry and demanding residents who complain to the Vale of Glamorgan council could soon be ignored if they become "unreasonable". Persistent and unreasonable demands or unacceptable behaviour towards council staff could see the complainants cut off from any contact, under a new policy.
The Unacceptable Actions by Citizens policy aims to prevent councillors and staff receiving abuse from people complaining to the council. Read more: Hundreds more in Vale of Glamorgan falling behind on rent since pandemic began
Council leader Neil Moore said the policy would not be a gagging order but was needed as some people who complain can become “overzealous”. He said: “It’s not something that’s used extensively, but it is there as a tool. It’s something that we need in place to protect ourselves and our staff from any unwarranted attacks or unreasonable considerations.”
