A family from Omaha thought they were speaking to their airline when a last-minute issue threatened their journey home from Mexico; instead, they were talking to scammers, and within minutes, panic took over, leading them to pay $7,000 to fraudsters posing as airline representatives. The couple, who asked that their surnames not be published, is now sharing their experience in hopes that others do not fall into the same trap.
The family had spent a week in Cancun and were preparing to fly home when Anitha tried to check in for their return flight using the airline's mobile app. When she encountered difficulties, she searched online for the airline's customer service number. Believing she had found the correct contact information, she called for help.
