A consumer commission in Kerala has held Ola Electric guilty of deficiency in service and unfair trade practice after a customer's electric scooter developed repeated faults during the warranty period and he allegedly failed to receive proper after-sales service.
The District Consumer Disputes Redressal Commission, Kasaragod, directed Ola Electric to refund Rs 1,03,999 paid for the scooter, along with Rs 25,000 as compensation and Rs 5,000 towards the cost of the complaint. The order was dated July 30.
