In the United States, many people’s first job is as a waiter or waitress. Most of these individuals take up roles in the service industry as students to afford their education or as an extra source of income for daily expenses. It goes without saying that the job is difficult, I mean, all customer-facing jobs are, but this one especially so, if you ask me. Because, regardless of whether your customer is yelling insults at you, making uncomfortable remarks, or subjecting you to other forms of mistreatment, you’re expected to suppress your emotions, smile, and serve them. This, in my view, is a lot of emotional labor for a job that doesn’t pay that well, especially when you’re just starting out.
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