Get all your news in one place.
100's of premium titles.
One app.
Start reading
The Guardian - UK
The Guardian - UK
Business
Lauren Almeida

Heathrow ‘responded well’ to power outage, review finds; Ofwat fines Thames Water £123m – as it happened

Passengers sit on benches at the airport
Terminal 5 at Heathrow in March, a day after a fire at an electrical substation wiped out power at the airport. Photograph: Isabel Infantes/Reuters

Closing post

Time to wrap up…

Ofwat has fined Thames Water nearly £123m, including a record £104m penalty over environmental breaches involving sewage spills.

The water regulator confirmed on Wednesday that the penalties would be “paid by the company and its investors, and not by customers”.

The total included an £18.2m fine for breaking dividend rules, the first of its kind in the industry, which was first reported by the Guardian in December.

Meanwhile an internal inquiry at Heathrow has found that the airport made the “right decisions” after the power outage in March triggered a sudden closure. The resulting “significant disruption” affected approximately 200,000 passengers, who were either planning to depart from Heathrow on Friday 21 March or were travelling to the airport on long-haul flights.

Stock markets in the UK and the US have been quiet today, as investors are keenly waiting for a quarterly update from Nvidia, which will arrive after the US market close.

In other news:

Sleeping Heathrow chief's phone was on silent during airport shutdown

Today’s report into Heathrow’s operations outage in March also reveals that CEO Thomas Woldbye slept through the early hours of the disruption because his phone was on silent.

Woldbye reported that he was not alerted to alarm calls from Heathrow, or from chief operating officer Javier Echave, about the power cut because “the phone had gone into a silent mode, without him being aware it had done so”, the report says.

This meant that Woldbye first became aware of the incident at approximately 06:45 on 21 March, and received a debrief from Echave.

Although Woldbye was therefore not involved in the decision to suspend operations, it was within Echave’s authority to make this decision, the report points out.

It adds:

We are aware of some comments in the media that indicate that on the night of 21 March Mr Woldbye appointed Mr Echave in charge of the incident and then went to sleep. Both Mr Woldbye and Mr Echave confirmed to us that this was not correct.

Mr Woldbye expressed to us his deep regret at not being contactable during the night of the incident.

Alongside its other recommendations, the Review recommends that Heathrow considers ways of improving contact with executives during critical incidents, including potentially naming a “second point of contact”.

Sign up to read this article
Read news from 100's of titles, curated specifically for you.
Already a member? Sign in here
Related Stories
Top stories on inkl right now
One subscription that gives you access to news from hundreds of sites
Already a member? Sign in here
Our Picks
Fourteen days free
Download the app
One app. One membership.
100+ trusted global sources.