Ofcom has ended a near two-year investigation into Sky’s handling of its customers with a slap on the wrist for the company. The telecommunications regulator said companies have to let subscribers know when the minimum contract period has ended for their broadband, mobile, home phone and pay-TV services.
But Sky had not done this for its pay-TV customers, because it thought it was exempt. “Sky considers that its pay-TV services do not fall within the definition of an ‘electronic communications service’,” Ofcom said on Friday.
“Sky therefore maintains that it has no obligation to notify its pay-TV customers when their minimum contract period is coming to an end.”
