Ofcom dishes out £28 million fine to Virgin Media for allegedly preventing customers from cancelling their contracts — but it says that's all in the past

A mobile phone with the Virgin Media logo on the screen is held up in someone's hands front of some blue lights.

• Ofcom issues £28 million fine to Virgin Media over cancellation worries
• Millions of customers had to jump through hoops to cancel their contracts
• Virgin admitted fault and cooperated, reducing the value of the fine

Ofcom has issued Virgin Media to pay a £28 million fine after an investigation found it repeatedly made it "unreasonabl[y]" difficult for customers to cancel their broadband, TV and phone contracts.