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Wales Online
Wales Online
Cathy Owen

Octopus energy, Ovo energy, E.ON, British Gas: What the big energy companies will do for people when they can't pay their bills

As energy prices rise, more and more households will struggle this winter pay the bills. If you’re struggling to afford your gas and electricity bills, there are some solutions to help.

For customers in Wales, England and Scotland, energy regulator Ofgem will raise its price cap to £3,549 from 1 October (currently £1,971). And if you’re on a pre-payment meter, you’ll be paying £3,608 (currently £2,107). This means some energy bills could almost double

If you are struggling to pay this, Citizens' Advice says the first thing you should do is to contact your supplier to discuss ways to pay what you owe them, pointing out that they have to help you come to a solution. They say: "You should try to negotiate a deal that works for both of you."

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