O2 creates AI tool to waste phone scammers’ time

O2 said that by tricking fraudsters into thinking they were scamming a real person, Daisy has prevented them from targeting real victims (PA) - (PA Wire)

Mobile operator O2 has created an AI-powered tool that sounds like an elderly grandmother, keeping phone scammers on calls and away from the general public.

The telecoms giant said it had created the so-called “scambaiter” tool in response to research which found that seven in 10 people wanted to get their own back on scammers, but did not want to waste their own time in doing so.