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The Guardian - AU
The Guardian - AU
National
Achol Arok

NSW should compensate elderly woman whose public housing was inundated with sewage, ombudsman finds

Homes NSW New South Wales Kate Anderson
People camping outside boarded up public housing
File photo: The NSW Ombudsman has identified ‘inadequate policies and procedures’ regarding how Homes NSW deals with tenants’ complaints. Photograph: Dean Sewell/AAP

An elderly public housing tenant whose home was damaged by sewage overflows will be fully compensated by the New South Wales government after it disposed of her personal belongings without her consent and failed to properly support her insurance claim.

The NSW Ombudsman on Friday published its report after an investigation in which it found Homes NSW acted unreasonably in how it handled the tenant’s contaminated belongings and “failed to provide full and accurate information to the insurer”.

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