A Nottinghamshire grandma has vowed to never shop at Boots again after a processing error meant she was charged twice for her Christmas gift order. Susan Bullock, of Eastwood, bought a selection of items from the company's website worth £42 on December 14, however she was told she had been charged £84.
The 66-year-old, who relies on online shopping due to suffering with COPD, said she frequently attempted to resolve the issue with Boots' customer services for almost a week. Boots apologised for the error and said it had refunded the second order.
However, Mrs Bullock told Nottinghamshire Live she had lost trust in the Beeston-headquartered company. "My trust has gone with this company. I won't use the company again, even though they gave me a £20 discount," she said.
