A frustrated woman says she has been left cold in her new-build as the home's heat pump is struggling to warm the property up. Christine Douglas, 59, moved into her Gusto Homes retirement bungalow in Collingham in July 2021, describing it as a "dream come true".
Later that year, Christine noticed she had been struggling to keep warm and claimed the ground source heat pump is not strong enough to keep her bungalow warm, with temperatures usually staying around 16C rather than her desired temperature of 19C. She said: "It was mid-November and one evening I was sitting at my desk and realised I was cold and couldn't understand why."
However, Gusto Homes has disputed Christine's claims. A spokesperson for the organisation said: "The team at Gusto Homes and Vaillant have worked tirelessly to ensure all our residents are happy and understand their heating systems.
