A landlord has been forced to apologise after a series of repairs failings at a Nottingham home had a 'serious detrimental impact' on a disabled resident. The Housing Ombudsman found severe maladministration for Nottingham City Homes as it left numerous repairs jobs outstanding, including a water leak coming in through its doors for more than two years.
This had an “evident effect” on both the resident and her daughter. A few weeks after moving into her new-build home the resident, who has respiratory problems, PTSD, brain trauma and memory loss, reported that rainwater was coming in through the front and rear doors and that there were issues with the windows.
Poor records from the landlord meant repairs were not noted and concerns with the windows and doors continued. The landlord undertook a survey and found that the doors were in poor state of disrepair.
