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Chronicle Live
Chronicle Live
National
Simon Meechan

Northumbrian Water told to pay £20.3m back to customers for failing to meet targets

Northumbrian Water Ofwat Storm Arwen County Durham Northumberland

Northumbrian Water will be hit by a financial penalty after customers were left cut off for days after Storm Arwen.

Ofwat, the body that regulates water in England, has published a draft report on how prices should be adjusted to reflect the performance of water suppliers around England and Wales.

The report concludes that Northumbrian Water should pay back a total of more than £20m to customers due to its performance.

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