Buying a new couch is usually the kind of purchase that should make a home feel a little more settled. For one New York woman, however, the arrival of her new furniture turned into a customer service problem that she says has yet to be resolved.
TikTok creator Nina Alexander shared her experience in a video that has since drawn attention to what happened after she ordered a couch from Ashley Furniture. The furniture arrived in poor condition, and her attempt to find a replacement at the store led to another unexpected failure.
