The UK government has launched a Aviation Passenger Charter in a bid to tackle airport chaos and understand their rights if their trip is disrupted. The joint initiative has been developed by government, industry, consumer and disability groups, to help passengers faced with flight delays and cancellations this summer.
The government labelled the charter as a “one-stop shop” so passengers are aware of rights during a journey, from booking, travelling to and through the airport, during the flight and returning to the UK, if there is disruption. It said in a statement: "It outlines what aviation passengers can reasonably expect from airlines, travel agents, tour operators and airports, and what do if things go wrong.
“This includes advice on what to do if flights are cancelled or delayed, or if baggage goes missing, as well as guidance on how to complain if passengers feel they have been treated unfairly.”
