India's Global Capability Centres (GCCs) are rapidly pivoting towards artificial intelligence, but nearly 70% remain stuck at the pilot stage due to foundational gaps in data, infrastructure, and governance, according to a joint report released by Dell Technologies and Zinnov on Wednesday.
The report, titled 'India GCCs 2030: From Capability Centers to Agentic Transformation Engines', noted that while ambition remains high, approximately 55% of routine GCC work is currently exposed to AI-led automation, necessitating that nearly 60% of the workforce undergo reskilling by 2030.
