NEW DELHI: From laptops to smartphones, 46% of Indian consumers ( nearly 1 in 2) have gotten stuck with one or more high-value products like electronics, whitegoods or automobiles with inherent defects, said a survey by LocalCircles.
Of the consumers who had a high-value product with inherent defects in the last two years, 3 in 10 could not find any assistance from the brand while 1 in 10 never even approached the brand and got it repaired locally. The survey received responses from 28,000 Indians.
