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The Guardian - UK
The Guardian - UK
Business
Miles Brignall

Nationwide blocked my debit card and won’t tell me why

Shopping online and failing several verification attempts meant the card was blocked for safety.
The Nationwide debit card was blocked after several failed verification attempts. Photograph: Peter Alvey/Alamy

I’ve banked with Nationwide building society for more than 30 years without a problem – until last week when it blocked my debit card without explanation.

I’ve spoken to four members of its fraud team. They have been helpful and kind but their suggestions have, sadly, not resolved the matter. I am running out of money and have had to cancel a Sainsbury’s food delivery because I can’t pay for it and will soon be out of food.

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