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Bristol Post
Bristol Post
Business
Ellie Kendall

National Grid's Demand Flexibility Service: Rules for EDF, British Gas and EON customers

Households up and down the UK are searching near and far for ways to lower their energy bills, carbon footprints and still be able to live as comfortably as possible, while often working from home and during a cost of living crisis. Late last year, the National Grid began a trial scheme to try to lower the amount of electricity used by households and save them money.

Partnering up with a number of energy providers, such as British Gas, E.ON and EDF, the ESO Demand Flexibility Service sees millions of customers armed with smart meters participate in a number of tests and live events, during which they have to try and reduce their electricity usage by as much as possible. Customers are informed prior to one of these events taking place - and can refuse to take part if they need to - with providers offering monetary incentives to customers to reward them for their help.

While the scheme began in November 2022, it may be the case that some customers have missed their email invitations to take part or invitations are still incoming, so be sure to check your inboxes in case you missed yours. We explain below what the scheme consists of, what the rules are and what it could mean for the National Grid's future:

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