Two months ago, I asked staff at Nationwide to transfer £3,000 to my husband’s bank account in Bulgaria. The money never arrived. Nationwide refused to refund me and stated, because my husband’s bank wasn’t responding to its inquiries, my case had been closed.
I asked for a letter of deadlock which I need in order to take my case to the Financial Ombudsman Service, only to be told it was still waiting for the Bulgarian bank to reply. The Bulgarian bank, meanwhile, claims it has not received any messages from Nationwide.
