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The Guardian - UK
The Guardian - UK
Business
Miles Brignall

My iPhone said ‘no’ to my £70 railcard and I can’t get a refund

Trainline
Senior Railcard
A reader was forced to buy a £30 paper senior railcard after the Trainline’s app would not work on their iPhone. Photograph: Peter Scholey/Alamy

I bought a three-year, £70 senior railcard from Trainline, but this has to be stored on my phone as an app, as there is now no paper option. But when I tried to download it on to my iPhone, an error message appeared saying that I couldn’t, as it needed an iOS operating system of 13.4 or above. The one on my phone is 12.5.

As I had already booked some rail tickets with a senior railcard deduction I was forced to buy a one-year £30 paper senior railcard at the local station.

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