Just how late was that flight? Maria recently flew from Birmingham to Barbados with Tui. But, she says, the start of the holiday was frustrating: “The flight was due to depart at 10.15am but we took off at 1.50pm – three hours and 35 minutes late. I put in a claim for the delay under air passengers’ rights rules but it was refused. The airline insisted it was only two hours and 56 minutes late, therefore missing payment by four minutes. How do I pursue my claim?”
Using Flightradar24, I checked back through all the flights on the route and found Maria’s on 21 January. Tui flight BY830 was due to leave, as Maria says, at 10.15am, and to arrive at Grantley Adams airport in Barbados at 3pm on the dot.
