For Stacey Anderson the agony of not knowing is the worst. Five years ago her beloved grandparents Charlie and Gayle, 71 and 74, were brutally murdered in Jamaica, just a few weeks after discovering their life savings had been stolen.
They'd been shot and severely beaten before their bodies were dumped in their fire-bombed home. No has ever been arrested for their murders.
Speaking on the fifth anniversary of their deaths Stacey, 35, said: "We still don't know what happened, so the grieving process hasn't happened properly for us. It's still raw. It's incredibly traumatising to live with every day of our lives."