A Nottinghamshire mum is furious with British Gas after the family were left without heating or hot water for almost two weeks. Mum of two Sarah Harding, of Woodthorpe, contacted British Gas on Tuesday, January 10, after her boiler had broken leaving herself, her husband and their two and four year old daughters freezing.
The 38-year-old said: "I called British Gas and they said they would send somebody out on the Wednesday. My husband had to go and pick our daughter up from nursery at lunch time, so he said to them 'can you ring us before you come so we know when you are coming as we have to nip out', but the nursery is literally five minutes away.
"They came whilst he was out at nursery, they didn't wait, they didn't call us, and he saw the van driving off around the corner. When I rang them back they said the guy could not come back to do the job as he had gone to another job, so we said 'ok we would rebook to the following day?' All the time we have no hot water or heating in the house."
