A mum says he was left thousands of pounds out of pocket as two flights were cancelled by easyJet just as she was about to board.
Sarah Thomas arranged a trip to Turkey for her and family three years ago.
The sunshine break was delayed several times during the pandemic but she and her two daughters were expected to embark with easyJet from Bristol Airport on May 26 for the long overdue holiday.
But they arrived at the gate and they were devastated to be told the flight was cancelled.
They tried to contact the airline and were advised to travel to Gatwick for a flight by taxi and their hotel would be paid for.
WalesOnline reports the next day they went to catch their flight and were yet again told at the gate it was cancelled.
Sarah and her children then had to get a bus back to Cardiff in the middle of the night.
They managed to reach their destination the following week but missed five days of their trip.
Six weeks later she has still to receive any compensation.
She said: "I put my request for compensation in straight away. This was for the lost days of the holiday, the flights that were cancelled, as well as the travel to London and the hotel.
"I haven't heard anything about the compensation for the travel or hotel."
Sarah, 38 of Cardiff, Wales, recently received an email saying that they were rejecting here request for compensation for the first flight from Bristol because it was cancelled 14 days before departure.
But pointed out this does not appear to be correct as she was able to check in and go all the way to the gate before the cancellation was announced.
The airline say they will compensate because the holiday was cut short, but none of this money has been received by Sarah yet.
She received confirmation she would receive compensation totalling £1,050.
This amounted to £350 each for her and her daughters – in respect of the Gatwick flight with the money due to be paid within seven days.
But her claim for the same amount for Bristol has been rejected and she claims she is yet to receive a refund of the £700 she paid for that flight.
She also spent £305 on a hotel at Gatwick and £350 on a taxi.
In total, factoring in the two sets of compensation she believes she is owed, she is currently out of pocket by £3,455.
She said: "It is still so stressful. All the money for the extra spending I borrowed because I was told I would get it back but they haven’t and I need to pay.
"We haven’t had an apology or anything from them. Not even a phone call."
A spokesman for easyJet said: “We are very sorry for the experience Ms Thomas and her family had due to the cancellation of their flights because of a temporary IT systems issue on May 26.
"We provided customers affected with options to rebook or receive a full refund however we nonetheless fully understand the disruption this will have caused to their plans.
"We would also like to apologise for the delay in processing her claim and expenses.
"Our customer support team is in touch with her and the claim for compensation and expenses has been processed.”
